Conrad Bangkok has strengthened its commitment to inclusive hospitality by completing the Level 1 training course titled “Basic Understanding of Customers and Staff with Disabilities,” in collaboration with the Asia-Pacific Development Center on Disability (APCD).

The course, which concluded its second half-day session on 31 October 2025, aimed to enhance staff capacity in understanding and supporting guests and colleagues with disabilities. A total of 23 staff members from key departments—including Front Office, Food and Beverage, Housekeeping, and Human Resources—participated in the training.

The programme focused on respectful communication, proactive assistance, and identifying potential barriers in hotel services. These competencies are essential for delivering the five-star, personalized service that defines the Hilton Group’s global standards.

Mr. Tim Sainsbury, General Manager of Conrad Bangkok, presided over the closing session. He commended participants for their professionalism and reaffirmed the hotel’s vision to continue working with APCD to promote inclusion and accessibility in Thailand and beyond.

Ms. Piyanuch Jombunud na Ayudhya, Director of Human Resources for Thailand and Laos, stated that the initiative reflects the Hilton Group’s commitment to integrating equity and inclusive service design into the luxury hospitality experience.

The collaboration between Conrad Bangkok and APCD highlights a shared dedication to redefining five-star excellence through accessibility and inclusion—ensuring that world-class hospitality is truly for everyone.