Leading Bangkok hotel enhances staff capabilities in accessibility and inclusion
Carlton Hotel Bangkok Sukhumvit partnered with the Asia-Pacific Development Center on Disability (APCD) for a staff training program on June 27, 2025. The collaboration focused on enhancing service excellence through improved accessibility and Disability-Inclusive practices.
The program covered essential areas of modern hospitality service. Staff developed skills in creating accessible environments, effective communication techniques, and understanding diverse guest needs. The training emphasized service excellence standards that benefit all customers.
"This training supports our mission to promote inclusive development in business," said APCD course organizers. The initiative represents Carlton Hotel commitment to service excellence and APCD mission to advance inclusive practices across Asia-Pacific.
Carlton Hotel demonstrates leadership in inclusive hospitality by investing in staff development. The hotel management recognized that exceptional service requires specialized knowledge and made the investment to ensure their team delivers world-class hospitality.
This partnership shows that inclusive practices benefit both businesses and the community. Carlton Hotel can now serve customers with enhanced confidence and professionalism, while advancing accessibility standards in Thailand hospitality sector.
Carlton hotel staff participated in a training workshop on disability awareness to enhance understanding.
Ms. Nongnuch Maytarjittipun, APCD Information & Knowledge Management, delivered instruction to staff on how to effectively serve customers with disabilities.
Mr.Panomkorn Prasitsuparoph, Administrative Office, assisted in facilitating the training session.
A certificate presentation session was conducted for staff members who successfully completed the training.
